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One of Ireland’s largest alternative lenders is seeking an experienced retail credit professional, who has experience in leading processes involving errors and complaints, with a particular focus on managing interactions with the Financial Services and Pensions Ombudsman (FSPO).

You will lead and mentor a small, focused team of analysts, and act as a subject matter expert for the business. This will involve regular engagement with senior management on matters pertaining to the FSPO, as well as other regulatory issues.

You will:

  • Evaluate and develop solutions to complaints brought to the FSPO
  • Act as a subject matter expert on FSPO complaints. CBI compliance and MARP appeals.
  • Provide input to senior leadership around process improvements
  • Ensure issues are managed in accordance with CPC requirements and CCMA guidelines
  • Training and mentorship for junior staff members

The ideal candidate:

  • Minimum of 3-5 years’ experience within retail credit management
  • Track record of working directly with the FSPO
  • Detailed knowledge of mortgage products

Salary / Remuneration: Competitive base salary of 60-70k DOE, with a strong bonus element and a hybrid working model.

How to apply

You can reach out to Brian Cullinan directly on +353 (0)1 6994531 or via LinkedIn for more information about this position, with the assurance of complete discretion. You can also apply below with your CV

About Engage People

Engage People is a specialist recruitment firm in Dublin, Ireland that connects clients and candidates in the Accountancy & Financial and Banking & International Financial Services sectors.

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