Account Manager

Job type:Permanent
Location:Dublin City Centre, Dublin
Consultant:Rob Cullen
Publish date:5/13/2024
Job ID:0113_1715587395

Key Responsibilities:

  • Drive daily customer engagement through in-person meetings, zoom, phone calls and email, including quote follow-up. All activities, including pipeline to be logged in CRM and Business Management system.
  • Serve as the main point of contact in all matters related to client concerns and needs.
  • Manage, develop, and grow existing portfolio of customers by upselling and cross-selling products and services, along with winning new customers where the opportunity presents itself.
  • Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers.
  • Drive long term growth by building strong relationships with the team and customers.
  • Carry out other tasks as required by management.

Key Attributes:

  • It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner.
  • A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances.
  • A positive, can-do attitude and dedicated to going above and beyond.

Key Requirements:

  • Experience in the Print industry [Design, Promotional Products, Signage, Events, Marketing materials] is an advantage but not essential.
  • At least 3 years' experience in a similar role [B2B], with track record of delivering results.
  • Strong relationship building skills with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence.
  • Excellent communication skills, professional phone manner and customer focus are essential.
  • Strong understanding and ability to ensure standards and processes of Quality [ISO standard], Health, Safety and Environment are upheld.
  • Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required.
  • A strong educational background, fluent in English and a clean driving license. Desire to learn/take feedback.

Meet Your Consultant
Rob Cullen