Head of Operations - Credit Union

A leading Credit Union, currently undergoing exciting change, is seeking a strategic and experienced Head of Operations. This is a pivotal role within the organisation, crucial to ensuring operational excellence and leading transformational change across branches, digital channels, and member services.

The Role:

Reporting directly to the CEO, the Head of Operations will play a key role in implementing companywide initiatives connected to the Strategic Vision and have primary responsibility for ensuring strong member services across channels. The role will also play an important role in managing the Marketing and IT functions. This position demands a blend of operational oversight, team leadership, change management and a deep commitment to delivering outstanding member service.

Key Responsibilities:

• Operational Leadership: Ensure the efficient delivery of services across all channels-branches, online, and phone-while driving continuous operational improvements.
• Strategic Support: Collaborate with the CEO and senior management team to develop and implement strategic initiatives that align with the credit union's goals.
• Risk & Compliance Management: Work closely with Risk & Compliance teams to identify and manage operational risks, ensuring full adherence to legal and regulatory standards.
• Team Development: Lead and mentor a diverse team, fostering a culture of high performance and professional growth.
• IT & Marketing Oversight: Guide the IT function to meet operational needs and oversee marketing efforts to maintain and enhance brand presence.
• Performance Management: Develop and implement processes for continuous performance improvement and member service enhancement.
• Environmental & Social Governance (ESG): Lead initiatives to reduce the credit union's carbon footprint and promote sustainable practices.
• Health & Safety: Ensure a safe and compliant working environment across all locations.

Competencies Required:

• A third-level qualification in Business, Finance, or a related discipline, or a relevant professional qualification.
• Experience in an operational management role within the financial services sector.
• Strong IT and analytical skills, with a track record in problem-solving and process improvement.
• Excellent leadership, communication, and interpersonal skills, with proven success in people management.
• A deep understanding of regulatory requirements and experience in managing relationships with regulatory authorities.

Salary: €70,000 to €90,000 plus benefits package

How to Apply:

If you are a dynamic leader with a passion for operational excellence and a commitment to the values of the credit union movement, we want to hear from you. Please contact Michael Gorman or apply directly with your CV.