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Finnish Speaking Insurance Operations Specialist

Job type:Permanent
Location:Dublin
Sector:Insurance
Salary:pension, healthcare, 25 days annual leave
Consultant:Karina Aleksandraviciute
Publish date:10/17/2024
Job ID:2533820_1729152605

Insurance Operations Specialist with Finnish

Our client, a leading financial services group in Northern Europe, is renowned for its focus on world-class service and long-term relationships. They are working towards becoming a leader in efficiency and innovation by providing tailored insurance solutions for Nordic investors with complex investment needs, while also accelerating progress towards a sustainable tomorrow. If you are looking for a collaborative environment where you can build strong relationships and be empowered to grow, this opportunity might be the perfect fit.

About the role:

Our client is seeking an experienced individual to join their friendly and professional customer-facing team in Dublin. This team is dedicated to servicing a wide policyholder base in Finland. You will be part of a highly customer-oriented team responsible for all aspects of life policy administration, including new business input, investment administration, and claims processing. As an Insurance Operations Specialist, you will deliver excellent customer care to clients predominantly from the Finnish market and contribute to a learning culture by sharing your knowledge with colleagues.

Primary responsibilities include:

  • Processing new applications, existing business claims, and policy alterations.
  • Reviewing and responding to customer queries received in writing or by phone in an efficient and timely manner.
  • Managing customer expectations and taking ownership of queries.
  • Producing high-quality and accurate client documentation in a timely manner.
  • Maintaining a professional approach to all duties and ensuring client confidentiality.
  • Supporting team flexibility by assisting colleagues and other departments when workloads demand.
  • Contributing to team and departmental productivity targets to achieve the agreed SLA and provide a high level of customer service.

To thrive in this role, you should have:

  • Excellent communication skills, with fluency in both Finnish and English.
  • Previous experience in a customer-facing role with a strong customer & team-focused mindset.
  • Experience in financial services, particularly in insurance or investment.
  • Strong attention to detail, with a self-driven and organized approach.
  • Knowledge of Swedish is beneficial but not essential.

What our client offers:

  • Extensive training and learning opportunities.
  • A friendly and welcoming culture.
  • A flat hierarchy with openness to share ideas, opinions, and points of view.
  • An excellent office environment.
  • Work-life balance.
  • A hybrid work model after probation

OK, I am interested. What is next?

To apply for the role, please share your CV. If you want to explore further, please contact us at Engage People.

Meet Your Consultant
Karina Aleksandraviciute