Team Leader Personal Lines

FTC 6-9 Months

Leading a growing team in a fast-paced changing environment, the Team Lead of Personal Lines. The individual needs to be a highly motivated individual with energy, drive , excellent communication skills, with a strong customer focus to lead our team in Personal Lines. You will create a dynamic working environment managing and motivating team members enabling them to spearhead the changes required working with a customer first approach. This role is based in the Letterkenny office and full time. It is an onsite role.

Digital First Approach:

Identify smarter ways of working that move towards a digital customer journey

Embrace the new ways of working within our new digital platform and support the wider teams

Ensure compliance is adhered to at all stages of processes

Provides weekly reports on team activity and performance

Meet company targets in relation to carbon footprint reduction

Team Management:

Management of the personnel and workload of the team

Work to maintain good team morale

Conduct monthly 1-2-1's and where necessary implement development plans for agents

Identify training requirements for individual team members

Maintain an excellent team work ethic TMS to be updated and maintained

Building cross collaboration between the Existing Business Support and other departments

Work closely with other Client Services Team Leads to ensure operational efficiency

Operational Management:

Ensure that each month is completed in a timely manner and reports / updates submitted on time to division management

Ensure capacity planning is in place and is adequate to meet the businesses requirements

Maintain use of existing SOP's and work with QA manager to implement new sop's when required.

Ensure phones are staff to adequate levels and rota's are adhered to

Compliance:

Comply with all management audit requirements

Ensuring compliance standards met within the team

Requirements:

CIP Qualification Preferred

Demonstrate the ability to manage, lead and develop a team

Demonstrate strong technical & product knowledge

Possess a can-do attitude and the ability to adapt to and embrace change

Have excellent communication and strong leadership skills

The ability to prioritise workloads and adapt to unforeseen events

A high degree of personal organisation and a structured approach to time and resource management

Commitment to their own professional development.

Comply with the Central Bank's Minimum Competency Requirements

Person Specification:

Previous experience as a Team Leader/Supervisor is preferred

Minimum of 2 years relay experience

Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.

The ability to prioritize workloads and adapt to unforeseen events

A good degree of personal & team organization and a structured approach to time and resource management

Commitment to their own professional development

Working always with the customer first approach in line with the culture Seeking out innovative ways to make improvements