Loans Officer

🏢 Job Title: Loans Officer
📍 Location: Galway (onsite)
🕒 Employment Type: Full-Time | Permanent
💶 Salary: €35,000 - €42,000 (depending on experience)
📅 Start Date: Immediately

Role Summary:

As a Loans Officer, you will play a key role in delivering a responsive, customer-focused approach. The Loans Officer will assist and support members with daily enquiries, their loan application processes and will have loan approval responsibilities.

Main Responsibilities:

• Act as a point of contact for all loan-related queries across in-branch, phone, email, online, and social media channels.
• Evaluate personal loan applications (e.g. car loans, home improvement, education) based on member documentation, affordability, and credit history.
• Conduct credit checks and financial analysis to assess risk and recommend loan approval or decline.
• Ensure all documentation is accurate, complete, and compliant with internal and regulatory standards.
• Ensure accurate daily collection, completion, scanning, and filing of all loan documentation.
• Assist in converting initial member loan queries into full, accurate loan applications ready for assessment.
• Maintain efficient processing times while upholding regulatory compliance and internal lending policies (including AML).
• Support the development of a member-focused lending service by contributing to team discussions and initiatives.
• Build good relationships and strong rapport with members.

Ideal Candidate:

• A member/people first attitude, with a track record of creating an exceptional member experience.
• Great attention to detail and highly organised.
• Ability to work as part of a team with excellent interpersonal skills.
• Excellent communication skills (both written and verbal).
• An attitude and desire to learn.

Candidate Requirements:

• Hold a minimum APA (Accredited Product Advisor), QFA is advantageous.
• At least 2 - 3 years working in a financial institution/financial services industry, with lending experience.
• Third level qualifications is a bonus.

Why Work with Us?:

• Competitive salary (€35,000 - €45,000).
• Ample opportunity to grow in the financial services.
• Make a real impact on the community.
• Excellent benefits and a flexible work environment.

How to Apply:

Get in touch with:

Shauna O'Connor directly or apply with your CV.