Mortgage Completions Administrator

Mortgage Completions Executive

Dublin / Hybrid (subject to client)

Salary

€40,000 - €42,000 (DOE)

Role Overview

Our client is seeking a detail-oriented Mortgage Completions Executive to manage mortgage applications from loan offer stage through to drawdown and completion. This role sits within a fast-paced lending environment and requires strong attention to detail, excellent stakeholder communication, and a solid understanding of regulatory and legal mortgage processes.

The successful candidate will be APA qualified and actively working toward QFA, with experience supporting high-volume mortgage pipelines and ensuring accurate, compliant completions.

Key Responsibilities

Pipeline & Case Management

• Manage a portfolio of mortgage applications from offer stage to successful drawdown and completion
• Track progress against SLAs, identifying and resolving blockers to prevent delays

Document Control & Accuracy

• Review, verify, and manage all legal and completion documentation, including:
• Loan offers
• Certificates of Title
• Property and life insurance documentation
• Ensure all documentation is complete, accurate, and compliant prior to drawdown

Stakeholder Liaison

• Act as the key point of contact between:
• Clients
• Solicitors
• Lending institutions
• Internal mortgage advisors and operations teams
• Maintain clear and professional communication throughout the completion process

Compliance & Risk

• Ensure all actions comply with Central Bank of Ireland regulations, Consumer Protection Code, and internal lending policies
• Maintain full audit trails and accurate case records

Query Resolution

• Proactively manage client and solicitor queries
• Resolve issues efficiently to support timely drawdowns and positive customer experience

Systems & Reporting

• Maintain accurate and up-to-date case notes on internal CRM and mortgage systems
• Provide clear status updates to internal stakeholders

Candidate Requirements

Experience

• 1-2+ years' experience in a mortgage administration, completions, lending operations, or financial services role
• Proven exposure to the legal and completion stage of the mortgage lifecycle

Knowledge

• Strong understanding of:
• Mortgage drawdown processes
• Legal documentation and conditions
• Regulatory and compliance requirements

Skills & Competencies

• High attention to detail with strong document-checking capability
• Excellent communication skills, both written and verbal
• Highly organised with the ability to manage a high-volume pipeline under pressure
• Confident working with Microsoft Office (Word, Excel, Outlook) and CRM / mortgage systems

Qualifications

• APA qualified (Loans / Regulation) - essential
• Actively working toward QFA (or committed to completing QFA) - highly desirable

Why Join

• Competitive salary of €40,000 - €42,000
• Opportunity to build a long-term career within mortgage operations and lending
• Supportive environment with ongoing professional development toward QFA
• Exposure to complex, high-quality mortgage cases in a regulated environment