New Business Manager

New Business Team Manager - Wholesale

Reporting to: Head of Wholesale / Managing Director

Role Overview

The New Business Team Manager - Wholesale is a key leadership role responsible for building, managing, and scaling a high-performing new business function.

This role owns the end-to-end new business engine, ensuring consistent pipeline flow, strong conversion rates, and a high-quality broker experience. You will lead a young, ambitious team, bringing structure, pace, and discipline to drive sustainable growth.

This is a hands-on leadership role, combining sales management, trading oversight, and market engagement, with a clear focus on delivering repeatable, predictable revenue performance.

Key Priorities - First 6 Months

1. Build a Disciplined, Repeatable New Business Engine

• Take full ownership of the new business pipeline (intake → quote → bind → handover)
• Implement clear forecasting, reporting, and pipeline visibility
• Establish a structured operating rhythm (pipeline reviews, conversion tracking, cadence)
• Reduce reliance on ad hoc wins and build consistent, scalable growth

2. Embed Strong Trading Effectiveness & Market Credibility

• Strengthen relationships with underwriters and London Market partners
• Set clear placement strategies balancing speed, coverage, pricing, and sustainability
• Improve consistency and quality of trading decisions across the team
• Build credibility with brokers through reliable delivery and strong outcomes

3. Create a High-Performance Team & Operating Rhythm

• Implement clear KPIs, accountability, and performance standards
• Lead day-to-day activity: reporting, pipeline reviews, and team guidance
• Conduct regular one-to-ones, coaching sessions, and CPD development
• Build a culture of ownership, pace, and continuous improvement
• Reduce dependency on the manager by developing team capability

Key Responsibilities

New Business Leadership & Revenue Delivery

• Lead and develop a wholesale new business team to achieve monthly and annual revenue targets
• Drive strong conversion performance through structured sales management
• Create clarity around targets, activity levels, and outcomes

Pipeline Management & Sales Discipline

• Own and manage the full sales pipeline from prospect to bind
• Ensure pipeline quality, accuracy, and visibility at all times
• Identify leakage, blockages, and opportunities to improve performance
• Use data and reporting to drive decision-making and forecasting

Trading & Market Engagement

• Build and maintain strong relationships with brokers, insurers, and London Market partners
• Support placement strategies across a range of commercial products
• Ensure consistency in trading quality and execution
• Attend broker meetings and market engagements as required

Team Leadership & Development

• Lead a young, growing team with energy and clear direction
• Manage day-to-day activity including reporting, volume management, and performance tracking
• Deliver coaching, CPD support, and ongoing development
• Act as a senior escalation point where required

Broker Experience

• Ensure a high-quality, consistent experience for broker partners
• Improve responsiveness, communication, and delivery standards
• Strengthen the business's reputation as a trusted wholesale partner

Operational Excellence

• Work closely with Operations, Finance, and Compliance to support growth
• Drive continuous improvement across systems, workflows, and processes
• Ensure alignment with overall business strategy and growth plans

About You

Experience

• 8+ years' experience in wholesale broking, commercial broking, or underwriting
• Proven experience leading or mentoring a team (Team Lead / Manager level)
• Strong exposure to new business trading and pipeline management
• Experience dealing with brokers and insurers regularly
• London Market experience advantageous

Skills & Behaviours

• Strong leader and coach who can develop and guide a team
• Highly organised with strong reporting and pipeline management skills
• Commercially driven with a strong focus on conversion and results
• Confident communicator with strong broker and market presence
• Structured, disciplined, and process-driven
• Comfortable managing volume in a fast-paced environment

Qualifications

• CIP (minimum), with progress toward ACII / MDI desirable
• Strong technical understanding of commercial insurance products

Why This Role?

• Opportunity to build and shape a high-performing new business function
• Direct impact on revenue growth and market positioning
• Lead a young, ambitious team with strong growth potential
• High visibility role within a leading wholesale business
• Clear scope to influence strategy, process, and performance