Team Lead Manager

Team Leader -

Personal Lines Insurance

Location: Sandyford (Onsite, Full-Time)

Sector: Insurance / Personal Lines

Salary: Competitive + Benefits

Are you a proven team leader ready to drive results and lead change in a fast-paced insurance environment? We're seeking a Team Leader - Client Services to lead and grow a Personal Lines team in our Sandyford office. This is an exciting opportunity for someone with strong leadership capabilities, a deep understanding of personal lines, and a passion for delivering best-in-class customer service.

You'll play a key role in motivating, developing, and managing a dynamic team to ensure operational excellence, compliance, and high performance in a rapidly evolving, digitally-driven environment.

Key Responsibilities

Team Leadership & Development

• Lead and manage a high-performing team across all areas of Personal Lines client service
• Conduct monthly 1:1s, set development plans, and identify individual training needs
• Foster a positive, collaborative team culture with a strong focus on service delivery
• Drive high standards in service, compliance, and accuracy

Operational Oversight

• Manage capacity planning, workload distribution, and team scheduling
• Monitor monthly performance and reporting; submit timely updates to management
• Ensure full adherence to phone rotas and team availability targets
• Work closely with other team leaders to maintain operational efficiency across departments

Compliance & Quality Control

• Maintain compliance with Central Bank regulations and internal standards
• Work with QA teams to implement and maintain SOPs
• Meet all audit and reporting obligations

Digital & Process Innovation

• Champion a digital-first approach to client services and workflow
• Identify smarter ways of working and contribute to reducing operational carbon footprint
• Embrace and support the roll-out of a new digital platform across the business

Key Requirements

• CIP qualification preferred (minimum APA required)
• Minimum 2 years' experience with Relay system
• Previous experience as a Team Leader or Supervisor in insurance (Personal Lines highly preferred)
• Strong knowledge of personal lines products and technical insurance processes
• Excellent leadership, communication, and coaching skills
• High level of organisation and ability to manage multiple priorities in a changing environment
• A proactive, solutions-focused approach with strong commercial awareness
• Full compliance with the Central Bank's Minimum Competency Code

What You'll Bring

• A confident, can-do mindset with a passion for process improvement
• Resilience and adaptability in a high-volume, evolving work environment
• A strong commitment to professional development - for yourself and your team
• A customer-first approach, consistently focused on delivering the highest standards of service

This is a fantastic opportunity to shape the future of a growing team in a business that's embracing change and investing in its people. If you're a natural leader with a solid insurance background and the drive to make an impact, we'd love to hear from you.

Apply now to find out more.